Privacy Policy

Solifyy ("Company," "we," "our," or "us") operates a comprehensive music streaming platform that respects your privacy rights. By using our mobile applications, web platforms, APIs, and related services (collectively, the "Services"), you acknowledge that you have read, understood, and agree to this Privacy Policy.

This policy applies to all users of Solifyy services worldwide and is designed to comply with major privacy regulations including GDPR, CCPA, and other applicable data protection laws.

1. Information We Collect

We collect information to provide you with the best possible music streaming experience. The data we collect falls into several categories:

Information You Provide Directly

• Account Information: Name, email address, username, profile picture, date of birth (for age verification), and phone number (optional)
• Authentication Data: Login credentials and information from third-party authentication services (Google, Facebook, Apple ID)
• Preferences & Settings: Language preferences, app themes, notification settings, privacy controls, and accessibility options
• Music Preferences: Playlists, favorite tracks, artists, albums, listening history, and AI assistant interactions
• Payment Information: Billing address and payment method details (processed securely through third-party payment providers)
• Communications: Customer support conversations, feedback, reviews, and survey responses

Information Collected Automatically

• Device Information: Device type, operating system, hardware model, unique device identifiers, mobile network information
• Usage Analytics: Pages visited, features used, time spent, click patterns, search queries, and app performance metrics
• Listening Data: Songs played, skip rates, repeat patterns, volume levels, playback quality settings
• Location Data: Approximate location based on IP address, precise location (with permission) for location-based features
• Network & Technical Data: IP address, browser type, internet service provider, referring/exit pages, date/time stamps
• Performance Data: Crash reports, error logs, response times, and system performance metrics

Mobile App Permissions

• Notifications: To deliver updates, new music alerts, and account notifications
• Location Access: For regional Halal music trends, spritual concert recommendations,Prayer Times, Ad Delivery and location-based playlists
• Microphone: For voice search, audio recognition features, and voice commands
• Storage Access: To cache music for offline playback and store user preferences and also for Music Qr image selection
• Network Access: To stream music, sync data, and provide real-time features
• Bluetooth: To connect with wireless headphones, speakers, and car audio systems
• Camera: For QR code scanning, profile picture uploads, and AR features (where available)

2. How We Use Your Information

We use your information to provide, improve, and personalize our services. Our primary uses include:

Core Service Functionality

• Authenticate users and maintain secure account access
• Stream music content and enable offline downloads
• Synchronize data across your devices
• Process subscription payments and manage billing
• Provide customer support and respond to inquiries

Personalization & Recommendations

• Generate personalized music recommendations using AI and machine learning
• Create custom playlists based on your listening patterns
• Suggest new artists, albums, and genres you might enjoy
• Provide location-based music discovery and local artist recommendations
• Deliver personalized content in our newsletters and communications

Service Improvement & Analytics

• Analyze usage patterns to improve app performance and user experience
• Conduct A/B testing for new features and interface improvements
• Monitor system performance and identify technical issues
• Research music trends and user preferences for content curation

Legal & Security

• Prevent fraud, abuse, and security threats
• Comply with legal obligations and regulatory requirements
• Enforce our Terms of Service and community guidelines
• Protect intellectual property rights and prevent piracy

3. Information Sharing

We may share your information only in the following circumstances:

Service Providers & Partners

• Cloud Storage & Hosting: AWS, Google Cloud, or similar providers for data storage and service delivery
• Payment Processors: Stripe, PayPal, and app store payment systems for subscription processing
• Analytics Partners: Aggregated, anonymized data only for usage analytics and service improvement
• Customer Support: Third-party tools for managing support tickets and communications
• Content Delivery Networks: For efficient music streaming and global content distribution

Legal & Regulatory Requirements

• When required by court order, subpoena, or other legal process
• To comply with applicable laws and regulations
• To protect our rights, property, or safety, or that of our users
• To investigate suspected fraud, abuse, or security threats
• In connection with legal proceedings or regulatory investigations

Business Transfers

In the event of a merger, acquisition, sale of assets, or business transfer, your information may be transferred to the new entity. We will notify you of any such change in ownership or control of your personal information.

4. Cookies & Tracking Technologies

Our web services use cookies and similar technologies to enhance your experience:

Types of Cookies We Use

• Essential Cookies: Required for basic functionality, authentication, and security
• Performance Cookies: Help us understand how you use our services to improve performance
• Preference Cookies: Remember your settings, theme choices, and language preferences
• Analytics Cookies: Collect aggregated data about website usage and user behavior

5. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active and for a reasonable period after deletion
• Music History & Preferences: Kept to maintain personalized recommendations and improve services
• Payment Records: Retained for tax, accounting, and legal compliance purposes
• Support Communications: Stored for reference and service improvement
• Legal & Compliance Data: Retained as required by applicable laws and regulations

Upon account deletion, we will erase or anonymize your personal data unless we are legally required to retain it.

6. International Data Transfers

Your information may be transferred to and stored on servers outside your country of residence. We implement appropriate safeguards to ensure your data receives adequate protection:

• Standard Contractual Clauses (SCCs) for EU data transfers
• Adequacy decisions by relevant authorities
• Industry-standard encryption and security measures
• Regular security audits and compliance assessments

7. Your Privacy Rights

Depending on your location and applicable laws (GDPR, CCPA, LGPD), you may have the following rights:

Access & Information Rights

• Right to Access: Request a copy of the personal data we hold about you
• Right to Information: Understand how your data is being processed
• Data Portability: Receive your data in a structured, machine-readable format

Control & Correction Rights

• Right to Rectification: Correct inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Limit how we process your data in certain circumstances
• Right to Object: Opt out of certain types of processing, including direct marketing

Consent & Preferences

• Withdraw Consent: Revoke previously given consent at any time
• Marketing Opt-out: Unsubscribe from promotional communications
• Targeted Advertising: Opt out of personalized advertisements

8. Security Measures

We implement industry-standard security measures to protect your information:

Technical Safeguards

• Encryption: Data encrypted both in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Role-based access with multi-factor authentication for employees
• Network Security: Firewalls, intrusion detection, and monitoring systems
• Regular Audits: Third-party security assessments and penetration testing

Operational Safeguards

• Employee background checks and security training
• Incident response procedures and data breach protocols
• Regular security awareness programs
• Vendor security assessments and contractual obligations

9. Children's Privacy

Protecting children's privacy is important to us:

• Our services are not intended for children under 13 years old (or 16 in the EU)
• We do not knowingly collect personal information from children below these age limits
• If we become aware that we have collected data from a child, we will delete it promptly
• Parents or guardians who believe we have collected their child's information should contact us immediately

Users between 13-18 years old may use our services only with parental or guardian consent and supervision.

10. Third-Party Services

Our services may integrate with or link to third-party platforms:

• Authentication Services: Google, Facebook, Apple ID sign-in options
• Social Media: Sharing features and social login capabilities
• Bluetooth & IoT Devices: Smart speakers, headphones, and car audio systems
• AI Services: Cloud-based AI for music recommendations and voice processing
• Payment Gateways: Secure payment processing through trusted providers

These third-party services have their own privacy policies and terms. We recommend reviewing them before using these integrations.

11. Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements:

• Updates will be posted with a new "Last Updated" date
• Material changes will be communicated via email, app notifications, or prominent website notices
• Continued use of our services constitutes acceptance of the updated policy
• For significant changes affecting your rights, we may seek additional consent

Terms & Conditions

These Terms & Conditions ("Terms") constitute a legal agreement between you and Solifyy regarding your access to and use of our mobile applications, web platforms, APIs, and related services (collectively, the "Services").

1. Eligibility

• You must be at least 13 years old (or the minimum legal age in your jurisdiction) to use Solifyy
• Users under 18 may use the Services only with consent from a parent or legal guardian
• You confirm that you have the legal capacity to enter into these Terms
• Your use of the Services must comply with all applicable local, state, and international laws

2. Account Registration

Account Creation

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must immediately notify us of any suspected unauthorized access
• One person may maintain only one active account unless explicitly authorized

Account Responsibility

• You are fully responsible for all activities that occur under your account
• We reserve the right to suspend accounts that violate these Terms
• Account sharing is prohibited and may result in termination

3. Service Usage

You agree to use our Services only for lawful purposes. The following activities are strictly prohibited:

Prohibited Activities

• Copying, redistributing, or reselling content without proper authorization
• Attempting to hack, reverse engineer, or disrupt the Services
• Using automated tools (bots, scrapers) to access or interact with the Services
• Uploading or distributing content that infringes intellectual property rights
• Engaging in harassment, hate speech, or harmful activities
• Misusing AI features, voice commands, or Bluetooth integrations for illegal purposes
• Creating fake accounts or impersonating others
• Attempting to circumvent subscription requirements or payment systems

Acceptable Use

• Use the Services for personal, non-commercial enjoyment
• Respect other users' rights and privacy
• Follow community guidelines and platform rules
• Report suspicious activities or content violations

4. Content Ownership & Licensing

Solifyy Content

• All music, audio, software, and intellectual property are owned by Solifyy or our licensors
• You receive a limited, non-exclusive, non-transferable license for personal use
• You may not modify, copy, distribute, or create derivative works
• Content availability may vary by region due to licensing restrictions

License Restrictions

• No commercial use without explicit written permission
• No public performance or broadcasting rights
• Downloaded content is for offline personal use only
• Sharing account access or downloaded content is prohibited

5. User-Generated Content

When you create or upload content to our platform:

Content License

• You grant Solifyy a worldwide, royalty-free, sublicensable license to use, display, and distribute your content
• You retain ownership of your original content
• You remain responsible for ensuring your content doesn't violate laws or third-party rights
• We may remove content that violates our community guidelines

Content Standards

• Content must not infringe copyright, trademark, or other intellectual property rights
• No hate speech, harassment, or discriminatory content
• No explicit, violent, or harmful content
• No spam, misleading, or fraudulent content

6. Payments & Subscriptions

Subscription Plans

• Certain features require a paid subscription
• Payments are processed securely through trusted third-party providers
• We do not store complete payment card details
• Subscription fees are charged in advance and non-refundable except as required by law

Billing & Renewal

• Subscriptions automatically renew unless canceled before the renewal date
• You can cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of the current billing period
• Price changes will be communicated 30 days in advance

Refunds

• Refunds are provided only as required by applicable laws
• EU users have a 14-day cooling-off period for digital purchases
• App store purchases are subject to respective platform policies
• Contact our support team for refund requests with valid reasons

7. AI Features & Recommendations

Our AI-powered features enhance your music discovery experience:

AI Functionality

• Personalized music recommendations based on your listening history
• Voice search and command processing
• Automated playlist generation and music discovery
• Smart categorization and mood-based suggestions

AI Limitations

• AI recommendations are algorithmic and may not always be accurate
• We do not guarantee the quality or appropriateness of AI-generated content
• Voice processing may have limitations in noisy environments
• AI features rely on data processing as outlined in our Privacy Policy

8. Advertising & Promotions

• Free tier users may see advertisements and sponsored content
• Ads may be personalized based on your preferences and usage patterns
• You may opt out of targeted advertising where legally required
• Premium subscribers enjoy an ad-free experience
• We do not guarantee the accuracy or quality of third-party advertisements

9. Termination

Termination by You

• You may terminate your account at any time through account settings or by contacting support
• Upon termination, your access to premium features will cease immediately
• Downloaded offline content will no longer be accessible
• Your data will be handled according to our Privacy Policy

Termination by Solifyy

• We may suspend or terminate accounts for Terms violations
• Termination may occur without prior notice for serious breaches
• We may terminate services for legal or regulatory reasons
• Repeated violations may result in permanent account suspension

10. Disclaimers

• Music availability varies by region due to licensing agreements
• Service features and content may change without notice
• We do not warrant that services will meet your specific requirements
• Third-party integrations are subject to their respective terms and availability
• Network connectivity and device compatibility may affect service quality

11. Limitation of Liability

To the maximum extent permitted by law:

• Solifyy shall not be liable for indirect, incidental, or consequential damages
• Our total liability for any claim shall not exceed the amount you paid for Services in the past 12 months
• We are not responsible for damages caused by third-party services or user actions
• This limitation applies regardless of the legal theory of liability

Some jurisdictions do not allow limitations on liability, so these limitations may not apply to you.

12. Governing Law & Dispute Resolution

Jurisdiction

• These Terms are governed by the laws of India
• Any disputes shall be resolved in the courts of Jharkhand, India
• Users in the EU may also resolve disputes via the EU Online Dispute Resolution platform

Alternative Dispute Resolution

• We encourage resolving disputes through direct communication first
• Mediation or arbitration may be available for certain disputes
• Consumer protection laws in your jurisdiction may provide additional rights

13. Changes to Terms

• We may update these Terms from time to time to reflect service changes or legal requirements
• Updated Terms will be effective upon posting with a new "Last Updated" date
• Material changes will be communicated through email or app notifications
• Continued use of Services constitutes acceptance of updated Terms
• If you disagree with changes, you may terminate your account

Contact Information

If you have questions, concerns, or requests regarding these legal documents, please contact us: